Automation of Rollover invoicing and service suspension on late refunds

Effective  May 5th, 2025, CDF customers will be required to upload proof of a lodged refund claim on or before the 30th day from the date of financing. Such proof will take the form of a letter of claim received by the respective shipping line. Failure to upload said received claim will result in an automatic issuance of a rollover invoice against the outstanding amount.  

To upload a received claim

1. Navigate to the Track application tab and select  Your Invoices. 

2.  Select the invoice corresponding to the claim submitted and scroll to the bottom of the page.  

3. Attach the received claim under the ‘communication history’ dialogue box using the attach icon shown below

4. Click send to submit the document

5. Click on the "Confirm Claim" button on the left to confirm the claim was submitted. 

If you have any questions, please feel free to reach out to our customer service representatives at info@containerdepositfund.com.  Thank you once again for trusting us with your logistics financing needs.